Terms of service
These terms apply to merchants who install the ShipNexIQ app or take part in a ShipNexIQ pilot ("you"). By installing the app or signing a pilot proposal, you agree to them. If a signed order form or pilot proposal says something different, that document takes priority for the points it covers.
1. The service
ShipNexIQ compares carrier services for your Shopify orders using your rate cards, connected carriers and rules, recommends a carrier for each order, and reports on cost, delivery performance and estimated emissions. In shadow mode it only records recommendations. In live mode, when you turn it on, it can tag orders for your shipping tool or create labels with carriers you connect.
2. Your responsibilities
- Keep your rate cards, rules and carrier accounts accurate and up to date.
- Review recommendations before relying on them, especially before turning on automatic routing.
- You remain responsible for the carriers you use, the services and delivery promises you offer your customers, and your contracts with carriers.
- Only connect accounts and upload data you are allowed to share with us.
- Do not use ShipNexIQ to break the law, misuse other people's data, or interfere with the service.
3. Recommendations and estimates
Prices, transit times and reliability figures come from your rate cards, your carriers and your past shipments, and may differ from what a carrier actually charges or delivers. Emissions figures are estimates for reporting, based on stated assumptions; they are not a certified carbon measurement. ShipNexIQ is a decision aid, and the final shipping decision is yours.
4. Pilots and fees
Pilot length, setup fee, monthly fee and any credits are set out in your pilot proposal or order form. Unless that document says otherwise, fees are in Canadian dollars, exclude taxes, and are due within 15 days of invoice. Subscription plans renew monthly or yearly as chosen, and you can cancel before the next billing period.
5. Your data
You own your store and order data. You give us permission to use it to provide and improve the service as described in our Privacy policy. We act as your service provider for your customers' information and handle it only on your instructions and as described in that policy.
6. Availability and changes
We work to keep ShipNexIQ available and accurate but, especially during pilots, we do not guarantee uninterrupted or error-free operation. Recommendations never block your normal fulfillment: if ShipNexIQ is unavailable, you can ship as you normally would. We may improve or change features and will tell you in advance about changes that materially reduce what you are paying for.
7. Intellectual property
ShipNexIQ and its software, scoring methods and reports templates belong to us. You may use the reports we produce for your business, including sharing them with your team, advisors and carriers.
8. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, carrier surcharges, delivery delays or customer claims arising from shipping decisions. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.
9. Ending the service
You can stop at any time by uninstalling the app; your data is then deleted as described in our Privacy policy. We may suspend or end the service if you breach these terms or do not pay, and will give notice where reasonable. Fees already paid for a period that has started are not refunded unless your order form says otherwise.
10. Governing law
These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction over any dispute.
11. Changes to these terms
We may update these terms and will change the effective date above. If a change materially affects you, we will tell you at least 30 days before it applies.
12. Contact
Questions about these terms: email team@shipnexiq.com or use the contact form on our website.